I booked a trip with them using my Amex, they called me 1 hour later to say it had been declined. So I booked again with my visa debit. All looked fine. 3 days later I get an email from them saying that the visa card had been declined which I thought was odd as both cards work well.
So i didn’t think much of it until I later realised that the transaction with my visa had gone through, but under a different name. All it said on the transaction reference is ‘BURLINGAME’. I called them and they said they didn’t have any record of that transaction and I didn’t receive any proof of purchase. When i said the transaction had gone through under BURLINGAME, they said it’s not their company and they have nothing to do with it. Yet i did it on their website and the transaction amount is the exact total of the flights i had booked.
What a bunch of crooks. Having now looked online, it’s clear they are a shaddy company. I used to trust Skyscanner and didn’t check the companies they mentioned but will now double check them for sure.
I can see that there has been complaints on that forums for more than a year but they still work with them, so be careful when booking with a new company through skyscanner.